What Our Customers Say

David M. did a wonderful job on time and very nice to talk to, would highly recommend for any plumbing needs. thanks David!

Daniel and Aaron were both very professional and straight forward. Highly recommend.

I called Knoxville Plumbing hoping to get on their schedule to come fix a drainage problem and I was very happy when they were able... read moreI called Knoxville Plumbing hoping to get on their schedule to come fix a drainage problem and I was very happy when they were able to come out that day. We talked about the issue and then set a time for the following day to repair the drain. Both Tim and Jordan were friendly and smiling all the time. The seemed to love the company they work for and were proud of their work. They fixed our problem and were very professional about it. I was happy to see they even put down a rug in our kitchen to catch all the shavings from the pipe they were fixing. They cleaned up and made sure we were satisfied with their work before leaving. We will use them again in the future and even signed up to be in their VIP Club to get a 10% discount on all of their future work. Thanks again, guys! We appreciate you! read less

Came quickly, great communication and attitude, and a very quick estimate prepared

Daniel arrived as promised and replaced the pipes in the laundry room and made it ready to install the new washer. He noticed my kitchen... read moreDaniel arrived as promised and replaced the pipes in the laundry room and made it ready to install the new washer. He noticed my kitchen faucet leaked and mentioned it to me. I told him I had already bought a new one but hadn't been able to install it yet. Since he already had the water turned off, he said he could take care of that too if I wanted. Success! read less

We were very happy with the work that Daniel H. (and Jordan W.) did for us as part of our kitchen remodel, including relocating water... read moreWe were very happy with the work that Daniel H. (and Jordan W.) did for us as part of our kitchen remodel, including relocating water and gas pipes for our fridge, island, and stovetop. They were professional, knowledgeable, and friendly; and did great work all around. (And they didn't even mind our dogs following them around everywhere!) I would recommend Hero Services and plan to have them back out for some more work in the near future. read less

update:the manager John contacted us to apologize and he wanted to fix the problems and earn our business again. they came within 30 mins... read moreupdate:the manager John contacted us to apologize and he wanted to fix the problems and earn our business again. they came within 30 mins and fixed the problems. He took his job with pride and dignity, therefore, i will recommend them to our customers in the future.thank you John.THEY ARE NOT HONEST AND WILL TAKE YOUR MONEY IN DIRTY WAYS!!be aware of this company!!! we are a local business in Knoxville for over 10 years, and we have been using Kington and other draining companies in the past. One of our customerS referred Hero service to us since we have a fish department that requires drain cleaning twice a year. so we have decided to gave them a try. They came in did the inspection and gave me a price of $375 and said it will be done in two hours and then they also have 90 days warranty. we asked them if it was not fixed, what is going to happen? they said they will get it done and do whatever to get it fixed. two hours later, they came up to me saying they will have to charge me another $175 and if its not done in an hour, they will have to charge me again after that. we told them, we were not told and you did not inform us any of that? all he said was his boss called him and told him the two hours is up, and he is sorry he did not tell us that in the beginning!! so he just have to get the money from us and leave the undone mess for us to call another company!!!PLEASE BE CAREFUL GUYS! THESE PEOPLE ARE NOT HONEST AND THEY WILL TRY TO TAKE YOUR MONEY! read less

These folks are the best. Wonderful customer service. Great service people. Fix it right the first time. The only thing stopping me from 5... read moreThese folks are the best. Wonderful customer service. Great service people. Fix it right the first time. The only thing stopping me from 5 stars is the price. That excellent care comes at a very high price. Very high. And they are always selling you into a new something or other. But I love them! read less

This was my first time having this company come to my home. They were able to come the same day I called. Mine... read moreThis was my first time having this company come to my home. They were able to come the same day I called. Mine was not an emergency, but I was made to feel like it was important to correct and get things back to normal. Both were very pleasant, professional and informative with every question I had. The area they worked in was neat, and they were diligent to clean up as they finished, which I greatly appreciated. Overall, it was a great experience, and I would call them for any plumbing issue in the future. Thank you for a job well done and quick response.DS Knoxville TN read less

This is a great company to use for your many home issues. James and Jordan came out fixed my sewer system and did an excellent... read moreThis is a great company to use for your many home issues. James and Jordan came out fixed my sewer system and did an excellent job. Thank you guy's!! I will always recommend this company to everyone. read less

Chris and his crew were awesome to work with, very professional, very clean. I've been a customer of Hero Services for years and highly... read moreChris and his crew were awesome to work with, very professional, very clean. I've been a customer of Hero Services for years and highly recommend them. read less

Trey was sent out ahead of schedule. Very nice, knowledgeable and got right to work. He inspected then told me what needed to be done.... read moreTrey was sent out ahead of schedule. Very nice, knowledgeable and got right to work. He inspected then told me what needed to be done. Great service and affordable price. I would use again and recommend. read less

Both Robert and Jordan came to my house to initially diagnose and repair a leaking water line in my slab. After looking at what was... read moreBoth Robert and Jordan came to my house to initially diagnose and repair a leaking water line in my slab. After looking at what was going and identifying multiple leaks we decided on an whole house re-plumb. Even though this was not what I expected, they both were very professional in answering my questions and walking us through the entire process. They were up front with the costs and never added anything to the initial estimate. Within the whole process they were very respectful of our house and worked at all times to have as small as impact as they could. They had us functional and leak free in just a few short days. I would definitely recommend both Robert and Jordan to anyone as well as Hero Services. read less

These are my go to guys for emergencies. Pickett came out and diagnosed a water leak outside my house in minutes. Issue was... read moreThese are my go to guys for emergencies. Pickett came out and diagnosed a water leak outside my house in minutes. Issue was resolved quickly. Very happy with response time and product! read less

John and Brett did a Great job...I highly recommend knoxville plumbing they are very professional and neat. I will never use another plumbing company. Thank... read moreJohn and Brett did a Great job...I highly recommend knoxville plumbing they are very professional and neat. I will never use another plumbing company. Thank you for a job well done!! read less

They service Technicians were very nice and Professional . They sealed one of the pipes and also found out I had a water leak from... read moreThey service Technicians were very nice and Professional . They sealed one of the pipes and also found out I had a water leak from my commode. read less

Sometimes I get lucky when I hire a repairman or choose a doctor. I certainly did this time.Jeff was knowledgeable, fast, pleasant, and honest.... read moreSometimes I get lucky when I hire a repairman or choose a doctor. I certainly did this time.Jeff was knowledgeable, fast, pleasant, and honest. He represents your company in the highest professional way possibleYou should be proud to have him a part of your team. I give him my highest praises. I will certainly recommend your company and services. Lastly, his white shirt is still clean. read less

Super prompt and professional. They evaluated the issue and solved it very quickly. They were very reasonably priced.

Very professional and knowledgable. Completely solved my issue. Would reccomend.

Knoxville plumbing/HERO Services was great!! My poor tech....I kept finding issues and he kept smiling and fixing them. He also was very kind as I... read moreKnoxville plumbing/HERO Services was great!! My poor tech....I kept finding issues and he kept smiling and fixing them. He also was very kind as I had to deal with my horrible warranty company.The major issues were fixed quickly (main drain line leak and gas leak) as were the more minor issues (Toilet rocking and supply line leak) I discovered while he was present.Prices are higher than most other companies I spoke with but the company was able to get to me quicker. read less