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Frequently Asked Questions

Hero Services

How do I get charged?

Instead of charging by time and material, were you don’t know what the price is until we’re done. We do StraightForward pricing. That means there are no hidden fees. Parts, labor, supplies, warranties etc. are all given in one price before we start the work. So, the price you approve is the price you pay.

Can you just give me a ballpark price?

Estimating a job accurately is impossible without seeing it ourselves. In our experience giving a ballpark price ends in one of two ways

1. We quote it too high and you choose another provider, based on misinformation.

2. We quote it too low and you will be upset when you find out the real price. We find it best to send a technician to you to assess the situation and give you a straightforward price that you can rely on

Are you able to you pull permits and everything that’s required?

Yes. We are fully licensed and we will do every job up to code.

Will the tech have everything he needs in his truck to fix this problem?

Our trucks are fully stocked to handle every common issue and over 90% of every other situation. That way we can save you time and money.

Do you have financing?

Yes. We have easy to apply for financing options. There are several to choose from including 0% interest and same as cash. There is no need to wait for that repair or replacement. Apply today.

Plumbing

What are the most common causes of pipe corrosion?

Pipe corrosion can be caused by a number of things, almost all of which are related to water quality, including:

  • Chemicals in the water
  • The pH of the water
  • The amount of oxygen in the water
  • The temperature of the water
  • The water pressure and the speed at which the water moves through the pipes.
How can I check if we have a leak in our home?

If you think you have a leak in your home, there’s an easy way you can check. Go out to your water meter and record the level. Make sure no one uses any water for a few hours, then go back and check the meter again (it’s easiest to do this when everyone goes to bed, then check it again first thing in the morning). If the level has changed, you probably have a leak – call Hero Services to have it taken care of right away!

Do I really need to worry about hidden leaks?

Yes! Not only do leaks get larger with age (see above) but they can also potentially cause damage to your home. Leak detection and repair offers a number of other benefits, including:

  • Reduced or eliminated water loss
  • Reduced risk of damage associated with leaks
  • Reduced need for emergency repairs
  • Reduced need for water treatment and pressurization
Can leaks get bigger over time?

Yes. Water leaking out of your pipes or fixtures will eventually cause enough corrosion that even a pinhole-sized leak can eventually grow and potentially cause damage to your home.

How do I clean my new faucets?

Most faucets can be cleaned with a damp, soft cloth. If you just installed new faucets, you may want to find out if the manufacturer has any recommended cleaning solutions for more stubborn stains. Make sure to avoid any abrasive cleaners or pads – these may scratch the surface and finish of your faucet.

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